Return Policy
Thank you for shopping with us. We want you to be satisfied with your purchase, and we aim to make our return and refund process simple and fair.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in the same condition you received it
- Be in its original packaging
- Include all accessories, manuals, and parts where applicable
Items that are returned damaged, used, or not in their original condition may not qualify for a full refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Clearance or final sale items
- Hygiene or personal care items once opened
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos or videos of the item and packaging
We will review your claim and, if approved, offer a replacement, refund, or store credit at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged or defective
- The wrong item was received
We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again
- Contact your credit card company or payment provider
- Contact your bank, as processing times can vary
If you still have not received your refund, please contact us.
Contact Us
For any questions, please contact our customer support team:
Email: generalrevivefit@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
We appreciate your business and are committed to providing a positive shopping experience.