Shipping Policy
- The item arrived damaged or defective
- The wrong item was received
We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again
- Contact your credit card company or payment provider
- Contact your bank, as processing times can vary
If you still have not received your refund, please contact us.
Contact Us
For any questions, please contact our customer support team:
Email: generalrevivefit@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
We appreciate your business and are committed to providing a positive shopping experience.
Shipping Policy
Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
Order Processing Time
All orders are processed within 1–5 business days after payment is received.
Orders are not processed or shipped on weekends or public holidays.
During high-demand periods, processing times may be slightly delayed.
Shipping Times
Estimated delivery times vary depending on your location and the shipping carrier.
Estimated Delivery Times
- United States: 7–15 business days
- Canada: 7–18 business days
- Australia & New Zealand: 7–18 business days
- Europe: 7–20 business days
- Rest of World: 10–25 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer:
- Free shipping promotions
- Flat-rate shipping
- Discounted international shipping
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow 2–5 business days for tracking updates to appear in the carrier’s system.
Multiple Shipments
As we work with multiple suppliers and fulfillment centers, items from the same order may arrive in separate packages and at different times.
Delayed or Lost Packages
While we do our best to ensure timely delivery, delays may occur due to:
- Customs processing
- Carrier delays
- Weather conditions
- High shipping volumes
- Incorrect shipping information
If your package appears lost or significantly delayed, please contact us and we will assist you.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your country.
These charges are the responsibility of the customer and are not included in our product or shipping prices.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already shipped, we may not be able to offer a replacement or refund.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item and packaging
We will work quickly to resolve the issue.
Contact Us
If you have any questions regarding shipping or delivery, please contact our support team:
Email: generalrevivefit@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Thank you for shopping with us. We appreciate your patience and support.